Cancellation & Refund Policy

1. Our Subscription Plans

VyaparX offers the following subscription plans for clinics and businesses:

Early Adopter Plan

₹1,500/month

Annual commitment · Limited availability

Regular Plan

₹3,000/month

Monthly or annual billing

All prices are in Indian Rupees (INR). Subscriptions are billed at the start of each billing cycle (monthly or annually, as applicable).

2. Free Trial

VyaparX does not currently offer a free trial period. All subscriptions require payment before service activation. In place of a free trial, we offer a 14-day satisfaction guarantee from the bot's go-live date — see Section 3.1 below.

3. Cancellation by the Client

Clients may request cancellation of their subscription at any time by contacting us via WhatsApp or email (details below). Refund eligibility depends on when the cancellation request is made.

3.1 14-Day Satisfaction Guarantee

If you cancel within 14 calendar days of your bot's go-live date (the date your WhatsApp bot is activated and starts handling patient messages), you are eligible for a full refund of the subscription amount paid for the current billing period — no questions asked.

The 14-day window applies to first-time customers only on their initial subscription.
The refund is processed to the original payment method within 5–7 business days of the request.
Refund requests must be raised by email or WhatsApp before the 14-day window closes.
Setup work performed by VyaparX (Meta API registration, AI training, content publishing) is not separately billed and is included in the refund.

3.2 Cancellation After the 14-Day Window

No refund will be issued for client-initiated cancellation requests made after the 14-day satisfaction window. This applies to both monthly and annual subscriptions. Our pricing accounts for the ongoing infrastructure costs we bear, including cloud hosting, AI processing, WhatsApp API, and other third-party services.

Upon cancellation, your service will remain active until the end of the current billing period, after which access will be revoked.

4. Cancellation by VyaparX

VyaparX reserves the right to cancel or suspend a subscription at its sole discretion — for example, in cases of policy violation, misuse of the platform, or business reasons.

If VyaparX initiates the cancellation of a subscription for reasons not attributable to the client, a pro-rata refund will be issued for the unused portion of the current billing period.

5. Refund for Accidental Double Payment

If a client is charged twice for the same subscription period due to a payment processing error, the duplicate amount will be refunded in full.

Refunds for duplicate payments will be processed within 5 to 7 business days
The refund will be issued to the original payment method used
To claim a duplicate payment refund, please contact us with your payment reference details

6. Refund Summary

Client cancels — within 14 days of go-live

Full Refund

First-time customers · 5–7 business days

Client cancels — after 14 days

No Refund

Service active until billing period ends

VyaparX cancels

Pro-rata

Unused days refunded

Double payment error

Full Refund

Within 5–7 business days

Free trial

Not offered

14-day refund guarantee instead

7. How to Request Cancellation or a Refund

To cancel your subscription or raise a refund request, please contact us through any of the following channels:

Email: hello@getvyaparx.com

WhatsApp: +91 97429 44825

Please include your registered clinic/business name, subscription plan, and the reason for your request. We aim to respond within 2 business days.

8. Governing Law

This Cancellation & Refund Policy is governed by the laws of the State of Karnataka, India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, Karnataka.